Term and condition

The Terms and Conditions displayed below are a very important part of the booking procedure. Here you will find everything you need to know about our tour policies.

PRICES

Prices valid starting January 1st  until December 31st of every year. Rates are quoted in US Dollars inclusive of taxes and are correct at time of publication. Prices may be subject to change at the discretion of Ayung River Rafting (dot ) net

BOOKING POLICY

Customers can book their tours straight through our Booking Forms, which can be found in every tour page of our website. After choosing the tour, just click on the BOOK NOW button, displayed on the upper right side of each tour page. Customers will need to fill out the form and then pay  as the total amount stated.

The booking forms may vary a little from tour to tour, but all of them will have the basic information request, such as: CUSTOMER’S NAME, TOUR, TOUR DATE, PICK UP ADDRESS, NUMBER OF PARTICIPANTS and DEPARTING TIME.

Please note that some tours may not be automatically available for booking, so customers will need to send us a request  for availability via contact us, located also on the bottom of the page,

To request availability for a tour, simply fill out the contact form with your name and e-mail address. On the comment box, give us basic information like the intended tour, the date and the number of participants. After you receive our confirmation, just go to the tour page and fill out the booking form. You will be asked to read and agree with our terms and conditions before you check out and pay the amount.

Do not miss any required information, otherwise the booking form will not go through. After the payment is registered, booking procedure is complete and customer will receive a payment receipt and voucher via e-mail.

The minimum participant we can accept are 2 people travelling together, single traveler can be arranged with additional charge which will be inform upon sending us a request.

PAYMENT POLICY

Space or seat availability is guaranteed upon payment is received.

All booking must be paid in advance to secure the reservation.

All price mentioned on the web-site are in US Dollars based on per person or per family but the final settlement will be in IDR using exchange rates provided by yahoo.com.

The total amount is the final amount will be charged to you including tax and service fee.

We accept the payment by credit card (visa, master or debit card) processed via Payment Gateway as a payment processor secured by International standard security scanning encrypted with 128 bit SSL

For every successful booking transaction, user/buyer will get voucher and receipt of payment via e-mail. Please print or save the voucher in your gadget and show to our staff upon pickup. Should you not receive the voucher please contact us at info@balitravelplan.net

LIABILITY

All information in the website is subject to change. Ayung River Rafting (dot ) net reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.

CANCELLATION POLICY

Sightseeing Tours and adventure tour, operate in rain or shine , or even on cloudy conditions . Customers cannot cancel a tour based on their own assumption that the weather represents a risk, or simply because they wish to do a tour on a sunny day, and still expect a refund.

A minimum 2 days notice for cancellation is required to avoid being charged in full amount

Any cancellation made les then 3 days prior to the tour date, a full charge will be applied (NOT REFUNABLE)

Refund will be made in full if the cancellation has been made at least 3 days before the tour date, but we will keep 15 % from the total amount as Bank administration fee.

BOOKING CHANGES POLICY

In case the customer needs to change the pickup address or increase the number of participants, the request must be sent by e-mail. There is no fee charged for these requests.

All requests for date changes to a booking must be made by e-mail  to info@balitravelplan.net or call to our hotline  booking at +62 81 236 360444

A fee of 10% from the tour price will be charged for date changes requested in less than 03 days  prior to tour date.

A fee of 50% from the total tour price will be charged for the date changes requested on the same day of activity

However, the administration fee will be waived if changes are requested in more than 03 days  prior to tour date.

AGE RESTRICTIONS

Adult               : 12 Years old and above

Children           : Under 12 Years Old

Family              : 2 Adult + 2 children

COVERED AREAS FOR PICK UP

If customers are staying within the covered areas, the pickup is guaranteed when the tour includes it. In case customers are staying outside the covered area, additional charged will be applied to cover the extra transportation cost.

COLLETION OF PERONAL INFORMATION

We collect personal information from you (such as name, telephone number, e-mail address etc) when you complete the registration or inquiry forms, order any product of service, participate in message board, blogs or any other user generated content facilities or send e-mails to us. Please do not submit your personal information if you do not wish us to collect it.

By using this site, you agree that we may collect, hold, process and use your personal information for the purpose of providing you with the site service and developing our business which includes (without limitation)

Personalizing your visits to the site and developing the design and style of the site to improve the service provided to you. Informing you about the latest changes to the site, products, services, or promotional offers that you might find interesting.